Managing strategic customers

Managing strategic customer relationships is a multifaceted endeavour with puzzling results for many companies. Whilst they implement Strategic Account Management (SAM) programmes to achieve larger share of wallet (i.e. customer spend) and increased revenues and profits, these programmes often result in lower prices and higher costs to serve for the providers. Most companies however, need […]

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Do you have what it takes to be a successful non-executive director?

The demand for good non executive directors, particularly women, capable of making a real impact beyond the usual governance activities has never been higher. Many executive in senior positions will be considering becoming non-executive directors (NEDs), some will be asked to become NEDs and some already are NEDs. Churchill College alumnus James Butler (U66) talks […]

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