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Q4 customer service feedback target smashed

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Picture of Møller Institute Gold standard

The Møller Institute team has once again exceeded its customer service target and achieved VenueVerdict Gold Standard for October to December 2019. The accreditation is awarded by BVA BDRC, an award winning international consumer insight consultancy, who calculated our Net Promoter Score to measure the willingness to recommend our venue for meeting and events.

We achieved a 12 month rolling NPS of +85 from all Business event Hosts, between October and December 2019.

Speaking to Møller News, Darren Chamberlain, Centre Manager said, “The customer is at the heart of everything we do at Møller Institute and this recognition highlights the commitment of the entire team to deliver on this customer promise. I would like to thank the team for their hard work in achieving such fantastic results.”

Net Promoter Score is not a percentage, it can range from -100 (all clients are detractors) to +100 (all clients are promoters). Net Promoter Score is based on the “Likelihood to Recommend” question (more details at www.netpromoter.com)

The VenueVerdict Gold Standard Accreditation is given to those properties recording a twelve-month Net Promoter Score of +70 or higher from Business Event Host responses in the twelve month period January to December 2019. Furthermore, each twelve-month period requires 40+ responses with at least ten responses per calendar quarter, or 50+ responses with at least ten responses in three calendar quarters and at least one response in the remaining calendar quarter.