About the role
We are looking for an experienced Receptionist committed to delivering a consistent and professional service, with a desire to exceed our customer’s expectations at every opportunity.
You will be the first point of contact for all of our clients and will also provide administrative support to other departments on a day-to-day basis. The ability to work both on your own and as part of a team is essential and you will need to be good at thinking on your feet and offering appropriate solutions, as required.
Hours of work: Full time (37.5 hours, 10 over 14 days), between the hours of 07:00-22:00 and some weekends required
Salary: £23,144 – £24,069 Competitive, plus overtime pay and enhanced rate on Sundays
Please note: Part-time hours will be considered
Key responsibilities
Working within the reception team, you will carry out a wide variety of activities, with your key responsibilities to include:
- Managing the check in and check out process.
- Deal with incoming enquiries through the main switchboard / email and dealing with them in a timely manner.
- Administration tasks within the reception role and in support of the wider teams at the Møller Institute, i.e. Finance and Events.
- To ensure that bedroom reservations are taken using the correct procedures via email, phone or in person.
- Updating all online booking systems with the availability of the bedroom stock and pricing.
- To liaise with relevant departments about updates, in a timely fashion, to ensure that guests needs are met or exceeded.
- To ensure that all charges are posted to event and reservation bookings, that revenue and income is balanced daily, and, the float is checked on each shift and change is ordered when necessary.
- To take all reasonable steps to ensure the safety of guests, property, the building and cash.
- Ensure that all-necessary housekeeping and maintenance is reported and carried out for the health and safety of yourself, others and all equipment.
- Ensure communication and shift handovers are such that reception can operate effectively after each shift is completed.
- To consistently deliver high levels of customer service to our clients, providing information as requested about their event, the Institute or Cambridge.
Ideal candidate
You will be a committed and confident customer service professional looking for your next step within a unique environment.
Essential skills and experience
- Previous Reception experience in an hotel or similar environment
- Excellent interpersonal and communications skills
- Good organisational and time management skills
- Attention to detail
- Ability to multi-task and work under pressure
- Sound Microsoft office skills
Desirable skills and experience
- Good understanding of Kinetics or a similar software system
- Reservation experience
About the Møller Institute
The Møller Institute provides space and context for the development of current and future leaders through leadership development programmes. Programmes are delivered at our purpose-built, start-of-the-art conference venue within the grounds of Churchill College, University of Cambridge. The Institute also provides clients with meeting rooms, accommodation, catering, and tech solutions to ensure all meetings and events are a success.
Our people are at the heart of everything we do, they are professional, enthusiastic, hardworking, fun, loyal and creative, with a positive mind-set around client engagement, support, and service. If you would like to be part of a team that has a great story, is committed to quality, has clear growth strategies for the future and is focused on personal development, you are in the right place. We are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential.
The Møller Institute is a wholly-owned subsidiary of Churchill College, University of Cambridge, and all of our profits are gift aided to the College to support the education of future leaders, the next generation.
Benefits of working at the Møller Institute
- Pension
- Health Care Cash Plan
- Free meal provided each day
- 33 days of annual leave (including bank holidays)
- Your birthday off
- Christmas and New Year off
- Social events throughout the year
Please note: If you do not heard from us within four weeks, please assume that your application has not been successful. However, we would like to thank you for your interest.