Managing strategic customer relationships is a multifaceted endeavour with puzzling results for many companies. Whilst they implement Strategic Account Management (SAM) programmes to achieve larger share of wallet (i.e. customer spend) and increased revenues and profits, these programmes often result in lower prices and higher costs to serve for the providers. Most companies however, need […]
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Here you will find a growing selection of features written by members of our strong network of Associates and contributors.
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Møller Associate Du Yang speaks to China Global Television Network
Two years after joining the Special Drawing Rights (SDR), an international currency reserve to supplement IMF member countries’ official reserves, the Chinese yuan has increased its influence in international foreign exchange reserves and payments. Du Yang, explains to China Global Television Network that the marketization of the yuan is a major hurdle. Full article here
Continue readingThe HR director as a coach: 7 steps for coaching excellence
A consequence of more organisations taking coaching in-house is that HR directors are increasingly finding themselves in the role of coach. But how can they best combine coaching with their substantive role as HRD? Keith Nelson, Director of Coaching Programmes at the Møller Institute, recommends seven top tips to achieve work-coach balance.. 1. Stop being […]
Continue readingIntegrating HR: Leading from Within
Professionalising the HR function is about the long-term sustainability of the organisation – and that cannot be achieved in a vacuum. To lead, one must first learn and adapt. HR is at a pivotal point in history. At the intersection of businesses, people, technology and public policy, today’s HR department has a crucial and unique […]
Continue readingNHS failure is inevitable – and it will shock those responsible into action
Insight by Jan Filochowski, a key contributor to Møller Institute Healthcare Programmes. Health service facilities and staff are being stretched to a breaking point that will take costly short-term measures to fix. Barely a day passes without a new NHS tale of inadequate performance, excessive patient waits, services not delivered, trusts effectively bankrupt, or even […]
Continue readingWhat makes a good internal coach?
Many businesses are keen to establish internal coaching capability, but what makes a good internal coach? Keith Nelson, Director of Coaching Programmes at the Møller Institute, suggests five important factors that leaders and HR directors who are responsible for developing internal coaching can take into consideration when identifying suitable individuals who have the potential to […]
Continue readingInclusive Leadership – Unconscious bias and diversity in organisations
The business case for inclusive leadership, that is, organisational leadership that develops skills that encourage diversity in the workplace is unequivocal. Multiple studies show that handled correctly, diverse teams foster innovation, fuel market growth, challenge ‘group think’ and raise profitability. Instances of everyday bias abound. Did you know: Supermarket shoppers are more likely to buy […]
Continue readingTaking Coaching In-House
An increasing number of businesses want to create and establish coaching cultures to enable enhanced performance. But how best to go about it? Reliance upon external executive coaches is an expensive option, so many private and public sector organisations have developed internal coaching capacity. Keith Nelson explores the do’s and don’ts of developing coaching capability […]
Continue readingThe American Puzzle – Why has the United States never had a female president?
So, why have more than eighty-five countries already had female prime ministers or presidents but the United States has not? (i) Why are we so slow? (ii) My theory is that design choices by the Founders made it less likely that a woman would ascend to the presidency. These include the choice of a singular […]
Continue readingPower is the failure of leadership – and we need to call it out
Here’s a conundrum: if being a leader makes you powerful, does being powerful make you a leader? Given the way that many of us approach authority, our organisations and working lives, you’d think that it was a simple equation, but the truth is that while leadership=power the inverse is not true: power≠leadership. Most of us […]
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