The Møller Institute hospitality team has been awarded first prize for Employee Engagement at the annual Institute of Hospitality Annual Dinner & Awards.
Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses, and the Excellence Award for Employee Engagement recognised the Møller team for the highest score related to creating a positive environment where people care and know they are making a difference.
Collecting the award for the Møller Hospitality team, Mark Campbell, Operations Manager, explained, “This is fantastic industry recognition for us because the winners are chosen by a group of highly respected judges with in-depth knowledge of the hospitality sector. Our Hospitality Team pride themselves in delivering excellent customer service and ‘constant care’ for clients. The team are encouraged to be innovative, think on their feet and are empowered to make decisions to enhance the client experience. It’s a virtuous circle, a caring and supportive working environment equals a happy team, equals satisfied customers, which makes me happy, my team happy and means we are all super engaged in our work. Everyone wins. We are all about delivering positive customer experiences, and I would like to acknowledge our customers’ role in this award as they don’t hold back on telling us about the experience they have had, and this instant feedback reinforces how the Møller team feel about the value and purpose of their work.”
Hospitality Assured, Director, Heather Lishman added: “The Hospitality Assured Awards are a tremendous achievement for all our finalists and winners. They all continue to work extremely hard to maintain their position as industry leaders and truly deserve their awards. Much of my time is spent meeting with and assessing premises in the UK and around the world. The winners stood head and shoulders above the crowd and I would like to congratulate them for all they have done.”
Hospitality Assured is the quality standard created by the Institute of Hospitality specifically for customer facing businesses. They enable businesses to reach and exceed their full potential by following world class processes, customer service standards and employee engagement. Details of other award winners here.