Empathise to innovate

Empathy is key to building a firmwide culture of continuous innovation and collaboration, says Adam Billing. Fresh thinking from outside the legal sector will be needed to drive the next wave of growth in law firms.

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Learning power

Law firms which make continuous reflection and learning part of their culture are more successful. In an apocryphal story, Steve Kerr, formerly chief learning officer at Goldman Sachs and currently a senior advisor to the investment bank, reputedly described training courses as people undertaking unnatural acts in unnatural places with each other. His views have […]

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Life Partner: The four stages of a Partner’s career

Understanding the four stages of partners’ careers is key to improving their contribution to your law firm, says Mike Mister and Rob Lees. With her 20-year anniversary as a partner coming up next month, Carole’s thoughts turn back to the excitement and trepidation she felt when she’d been asked to join the partnership. Excitement at the […]

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The development of legal and client supplier relationships

The market in legal services, as in many areas of professional service delivery, has developed rapidly over the last two decades to become a significant business, carried out on a global scale. However the supply side of this service – the fee earning law firms – represent one of the few unconsolidated global markets, with […]

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Charismatic leadership – a two edged sword?

In business, where management is ever present, leadership is a scarce resource. Leaders rise out of the grey ranks of competent managers and create something special for the people who follow them. When people are well led, they feel committed, confident and resolved. They are part of the enterprise and understand their importance to the […]

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A practical framework for exploring the purpose of individual coaching

Sam Humphrey, Head of Coaching Practice, Møller PSF Group There are many phrases associated with coaching as it is applied to an increasingly broad array of topics (e.g. maternity, career transition, business, executive, life, diversity, leadership, stress). The “impact framework” looks at the purpose and outcomes of the coaching lying beneath these labels to assist clients, […]

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Identifying talent in professional service firms

Traditionally, the ‘up or out’ model of career management has driven individual talent development within professional service firms. In addition to the practice of tutelage learning – and talent differentiation, choosing people to continue moving up the career hierarchy was not necessary. As however firms grow in scale and complexity, this informal system is less […]

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Engaging Partners: The six barriers

Everyone who works in professional services knows that a firm’s success is inextricably linked to its partners’ performance. So, it comes as no surprise that, at a time when markets are decidedly tough, one of the key issues facing firm leaders is improving partner performance, including getting partners to introduce different practices to their clients. One […]

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Closing the gap – re-establishing marketing effectiveness in professional services

Growth has returned to the professional service sector but the dynamics of the market have changed.  The economic crisis strained all relationships and many were found wanting.  Client demands continue to increase in scope and sophistication with widespread use of aggressive procurement processes to reduce fees but more fundamentally the old assumptions about effective ways […]

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